FAQ
SHIPPING
DO YOU SHIP TO MY COUNTRY?
We currently ship to the United Kingdom.
We currently ship to the United Kingdom.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! You can see our Shipping Policy.
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! You can see our Shipping Policy.
HOW CAN I TRACK MY ORDER?
Every order is provided a tracking number, you will be emailed a link to track your order. You can also track your order on our tracking page.
Every order is provided a tracking number, you will be emailed a link to track your order. You can also track your order on our tracking page.
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
HOW CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
To update your shipping address before shipping, please contact our customer service team as soon as possible. They will help you make the necessary changes.
To update your shipping address before shipping, please contact our customer service team as soon as possible. They will help you make the necessary changes.
PAYMENT
WILL YOU KEEP MY CREDIT CARD INFORMATION ON FILE?
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via stripe payment gateway that accept Visa | Mastercard | AMEX | Discover | Dinners Club. So you can choose the most suitable one for you.
We offer safe shopping and accept payment via stripe payment gateway that accept Visa | Mastercard | AMEX | Discover | Dinners Club. So you can choose the most suitable one for you.
IS MY PAYMENT DETAILS IS SAFE?
Yes, All of your payment information are secure with SSL encryption. Payment data are directly process on stripe site. You can read there privacy policy.
Yes, All of your payment information are secure with SSL encryption. Payment data are directly process on stripe site. You can read there privacy policy.
RETURNS & REFUNDS
HOW CAN I RETURN IF I NEED?
You can return by contacting our support team through email support@crossfittness.co.uk. They will guide you through process.
You can return by contacting our support team through email support@crossfittness.co.uk. They will guide you through process.
HOW MUCH IS RETURN WINDOW
You can return the product within 14 days from date of delivery.
You can return the product within 14 days from date of delivery.
